Warranty

JUNE 2024

WARRANTY COVERAGE

VC METAL DECOR ("VC METAL DECOR") warrants to the original purchaser that its outdoor lifestyle products, including gates, privacy screens, wall decor, planters, and posts, manufactured from aluminum, will be free from defects in materials and workmanship affecting performance. Performance is defined as maintaining structural and mechanical soundness and avoiding substantial alteration in appearance.

WARRANTY PERIOD

This warranty is valid for the lifetime of the product from the date of purchase, limited to the
original purchaser.

COVERAGE SCOPE

The products are guaranteed against defects that render the product unsound structurally or mechanically or substantially alter its appearance.

EXCLUSIONS

This warranty does not cover:

Product Damage

  • General wear and tear
  • Powdercoating wear
  • Damage from fire, weather events, corrosive fumes
  • Structural failure due to external structures
  • Minor scratches or minor visual imperfections

Installation and Maintenance

  • Improper fitting, sizing, misapplication, or installation
  • Neglect, improper use, lack of maintenance, or improper cleaning
  • Improper pre-installation storage
  • Re-installation after original installation

Customer Actions

  • Accidents, abuse, or modifications by the customer
  • Damages worsened by delayed action or claim

Environmental Factors

  • Exposure to harsh or extreme environmental conditions

Labor and Alterations

  • Labor for removing, installing, or replacing the product
  • Any chemical or mechanical alteration of original surfaces
  • Labor for removing, reinstalling, or refinishing the product

Third Party and Uncontrollable Events

  • Components or labor from third parties
  • Any other causes beyond VC METAL DECOR's control, including acts of God exceeding product design and testing specifications.

Certification and Approval

  • Certification and approval indicate compliance with standards at the time of manufacturing but do not guarantee performance under all conditions over time.

WARRANTY CLAIMS REQUIRE:

  • Written submission with original sales receipts, proof of installation, and photographs of defects to contact information at bottom of this document.
  • VC METAL DECOR reserves the right to inspect and test products claimed as defective.
  • Immediate claim submission upon detection of defect.
  • No repair without VC METAL DECOR's written consent.

RESOLUTION:

VC METAL DECOR's obligation under this warranty is, at its sole discretion, to:

  • Provide replacement product or components; or Refund the purchase price.
  • Replaced items are warranted for the remainder of the original period. Replacements may differ in color or style if original products are discontinued. This is the sole remedy under this warranty.

TRANFSFERABILITY

This warranty is non-transferable and limited to the original purchaser.

GOVERNING LAW

This warranty is governed by the laws of the Province of Ontario, Canada.

LIMITATION OF LIABILITY

VC METAL DECOR's liability is limited to repair or refund as stated. VC METAL DECOR shall not be liable for incidental, consequential, indirect, special, or punitive damages, including damages to property, loss of use, labor costs, relocation expenses, loss of profits, or emotional distress. Liability shall not exceed the purchase price of the defective product. Some jurisdictions do not allow limitations on incidental or consequential damages, so these may not apply.

COMPANY INFORMATION

  • info@vcmetaldecor.com
  • (519) 455-9360
  • 18 Swinyard St, London, ON N5W 4B6, Canadá